DIGITAL WORKPLACE SKILLS FOR ENHANCING JOB PERFORMANCE OF BUSINESS EDUCATION GRADUATES IN THE 21ST CENTURY WORK ENVIRONMENT

Abstract

The digital workplace encompasses a virtual equivalent of the physical workplace, emphasizing strong planning and management strategies that influence productivity, engagement, and working lifestyle performance. To thrive in this digital era, business education especially Office Technology Management (OTM) graduates require a comprehensive set of skills that go beyond traditional office management competencies. Digital workplace skills encompass technical proficiency in utilizing digital tools and technologies, such as software applications, communication platforms, and collaboration tools. Additionally, information management skills enable graduates to effectively gather, analyze, and utilize data and information to make informed decisions. Communication and collaboration skills play a pivotal role in fostering effective teamwork, knowledge sharing, and efficient communication within and outside the organization. Moreover, problem-solving and critical thinking skills are crucial for graduates to analyze complex issues, devise innovative solutions, and adapt to changing circumstances in digital environments. Ethical and professional skills are essential for business education graduates to uphold ethical standards, maintain data privacy, and navigate the ethical dilemmas arising from digital technologies. To enhance the acquisition of digital workplace skills, various strategies can be employed. These include integrating digital tools and technologies into the curriculum, providing practical work experience through internships or industry partnerships, promoting continuous learning and professional development, and implementing project-based learning approaches. Furthermore, mentoring and guidance, collaboration and networking opportunities, and the incorporation of industry-relevant projects and case studies contribute to the holistic development of digital workplace skills. Assessments and feedback mechanisms also play a vital role in evaluating and improving graduates' digital competencies. Business education programmes must adapt their curricula to encompass digital workplace skills, preparing graduates to excel in the modern work environment. Equipping OIM graduates with the necessary digital skills, they can enhance their job performance, contribute to organizational growth, and adapt to the ever-changing demands of the digital age.